Fly2Baku
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Terms and Conditions

Version dated 12.11.2026

These terms govern the use of https://fly2baku.com (the "Website") and explain how Fly2Baku services are ordered and provided. The Website is owned by FLY2BAKU TRANSPORT LLC (FLY2BAKU TRANSPORT MMC), VÖEN 1806247461. By accessing and using the Website you accept these terms, the Public Offer, the Payment Terms, the Return and Cancellation Policy and the Privacy Policy. If you do not accept them, please stop using the Website.

1. Our services

  • Tours and excursions in Baku and across Azerbaijan: day trips and multi-day tours, group and private.
  • Airport transfers to and from Heydar Aliyev International Airport and other routes, at a fixed price per vehicle.
  • Chauffeur service: a car with a driver for the number of hours you choose.

We do not sell goods. All services are provided on site in Azerbaijan.

2. How to order a service

  1. Choose a tour or transfer on the Website. The price, duration and inclusions are shown on the service page.
  2. Fill in the booking form: date, number of travellers, name, phone and/or email; for transfers, the route, vehicle class and flight number.
  3. Tick "I have read and accept the payment terms"; the request cannot be sent without it.
  4. After sending, you get a booking number in the format FB-xxxxx (by email if you provided one).
  5. Our operator contacts you by phone, WhatsApp or email, clarifies the details and sends a Confirmation: service, date, time and meeting point, price.
  6. Where online payment is available, you pay a 20% prepayment or 100% by card on PAŞA Bank's secure page (see Payment Terms). The booking is confirmed after the Confirmation and a successful payment.

We recommend booking at least 24 hours before the service. Urgent requests are accepted by phone and WhatsApp, subject to availability of guides and vehicles.

3. How the service is provided (instead of delivery)

There is no physical delivery; the service is "delivered" when it is provided:

  • Tours: your guide and driver pick you up from your hotel in Baku or meet you at the place stated in the Confirmation, at the agreed time. Duration and programme are as stated on the tour page and in the Confirmation. After the tour we take you back to your hotel or an agreed place in Baku.
  • Airport pick-up: the driver meets you in the arrivals hall with a name sign. We track your flight: if it is delayed, the driver comes for the actual arrival time at no extra cost. Free waiting time is 60 minutes after actual landing.
  • Other transfers: pick-up at the given address at the agreed time; free waiting time is 15 minutes.
  • Chauffeur service: pick-up at the given address; the minimum rental time is shown on the service page; time is counted from pick-up.

All times are Baku local time (UTC+4). If anything changes (traffic, weather, flight delay), we let you know right away by phone or WhatsApp.

4. Prices and payment

Prices are shown on the Website; card payments are charged in Azerbaijani manat (AZN), taxes included, no hidden fees. Payment methods, payment security and refunds are described in the Payment Terms. Card details are entered only on PAŞA Bank's page and are not stored by the Website.

5. Changes, cancellation and refunds

Before confirmation and payment, a request can be cancelled free of charge. After confirmation, the periods and terms of the Return and Cancellation Policy apply: for example, free cancellation 48 hours or more before a tour and 24 hours or more before a transfer.

6. Customer obligations

Provide accurate details (phone, flight number, address), arrive at the meeting point on time, carry the required documents and follow the safety instructions of the guide and driver. See the Public Offer for details.

7. Website rules

7.1. Linking to the Website. You may link to the Website if: (a) the link does not harm the reputation of Fly2Baku or its partners; (b) there is no unresolved conflict between the owner of the linking resource and Fly2Baku; (c) the link is useful to users and not misleading; (d) the link fits the context of the linking resource.

7.2. iFrames. Without our prior written consent, you may not frame the Website (iframe) or otherwise alter its appearance.

7.3. Rights protection. We may request the removal of any link to the Website at any time. Texts, photos, the logo and other Website materials belong to Fly2Baku or are used lawfully; copying without consent is prohibited.

7.4. We may update these terms; the new version takes effect when published on the Website.

8. Governing law and contacts

These terms are governed by the law of the Republic of Azerbaijan.

FLY2BAKU TRANSPORT LLC (FLY2BAKU TRANSPORT MMC), VÖEN 1806247461
Registered address: 15 S.M. Afandiyev St., apt. 3, Sabunchu settlement, Baku
Office: 1 Azadliq Ave, Baku
Phone / WhatsApp: +994 10 100 0218 · Email: incoming@fly2baku.com · Telegram: @Fly2Baku_Travel